Buyer Protection helps you when a paid order is not received, arrives wrong, damaged, incomplete or is materially not as described. Here is exactly what is covered and how to make a claim.
Buyer Protection is a support process that helps resolve problems with paid orders on JY Store. It applies to eligible transactions completed through official checkout, not to payments made outside the platform.
You may be eligible to claim when the outcome does not match what you paid for.
Some situations fall outside Buyer Protection.
Raising a claim is quick when you have your order details ready.
Good evidence leads to faster, fairer outcomes.
Based on the evidence and policy, a case may result in a full refund, a replacement, a partial refund, store credit, or rejection. Digital goods have limited eligibility once revealed or redeemed.
A return or refund for physical goods can be requested on a paid order once it has been delivered, up to 7 days after delivery. Check your parcel when it arrives: after 7 days the request closes. If a parcel never arrives, contact support with your order number.
